Wednesday, July 2, 2014

5 Types of Customers. What to Expect from Each?

If you think that academic writer's job is all about writing, you are severely mistaken. Whether you will be successful or not – it depends on your cooperation with a client. During my career as an academic writer I had to face various customers and after long years of co-working I managed to develop my own client classification. According to the results of my “research”, there are 5 general types of clients and each of them requires special kind of treatment.

Type 1: The Passive Ghostly One

If you cooperate with him through a custom writing service, it looks like you were given an automatic order from a computer. You get precise guidelines at the very beginning – and get your money after you send him the order. No feedback, no communication – nothing. If you cooperate with such client personally – it's pretty much the same. The only difference is that you know that you actually work with a real person.

Prescription: If you are a beginner at academic writing, you might have troubles while working with this type of a customer. You've got so much questions to ask – and he definitely is not looking forward to your communication! Try to take as much as possible from the instructions he gives in the beginning – and do not worry. Even if you understand something wrong, he will simply pay you for the order and make corrections himself. He will also provide a better explanation of what he wants the next time.

Type 2: The Perfectionist

He will require you to send him your first, second and third drafts. He will make over one hundred corrections at each of them and expect you to change everything he wants. This client will contact you daily and ask what you have done today to make his order better. Anyways, at the end of your cooperation he will provide you with a long and detailed feedback – and with your payment.

Prescription: If you are a kind of writer, whose first draft is usually final version of an essay and who tends to do all the work within one day – perhaps you should avoid working with The Perfectionist. But if you are a beginner or a perfectionist yourself – this is your type of a client. He will readily explain you every detail you are interested in.

Type 3: The Psycho

You really have no idea what to expect of him. He sets a deadline in a week – and then writes to you the next day and asks for the finished paper. He asks for an essay – and then, after you took the order, you suddenly find out, that by “an essay” he meant “a thesis paper”. If you try to reason with him, he might require a refund – and before you can explain anything to the custom writing service administrator, your rate on the website is already low and you have to pay a fine. You'll get everything back in a while – but certainly not your nerves.

Prescription: Whoever you are – just don't deal with such a client. You can identify him among other clients by ridiculous order requirements or inappropriate prices. But if you do have to put up with him – just try to follow his requirements and not to lose your mind (or money).

Type 4: Mr. First Order

Apparently, he never had to place an order with an academic writer before. At least, because the price he sets is way too high for such an easy order. This customer has no idea of what he might require from you for his money. Little does he know of how to give proper guidelines as well.

Prescription: Teach him. Ask him everything you need and don't be afraid to waste your time – if you provide him with a qualitative order and with friendly support, there is every chance that he will choose you as his “permanent” writer.

Type 5: Your Lucky Number

What can you say – he is perfect. Understanding, patient, helpful. He can put aside the deadline if you really need it. If he requires additional work – he will assign you with an additional order.  Sometimes you wish to pinch yourself just to make sure it is not a dream.

Prescription: Work and enjoy. Apparently, you’ve come across the ideal type of a customer. All you need to do is to accomplish his order as good as possible – trust me, you don't want to lose such a client.

Of course, I only described the most common types of clients. You might get a mix of two or more types as your client – but don't you fret: increasing experience will help you deal with every customer you have to face. Well, maybe except for The Psycho ;)